Seminar: Team Dynamics
Timing: 2 Days
Topics Include:

• Defining great teams
• Building trust
• Establishing critical success factors
• Knowing the essential phases of team growth
• Developing team values
• Establishing the team's current state
• Identifying the team's future state
• Understanding individual behaviors, needs, and interests
• Applying individual and team behaviors to the future state

Seminar: Selling With Style
Timing: 2 Days
Topics Include:

• Researching the call
• Building trust with customers
• Developing a consultative relationship
• Understanding your selling style, needs, and interests
• Applying your style to a customer case study
• Knowing your case study customer's needs
• Opening the call based on customer needs
• Knowing how your product/service fits the customer's needs
• Presenting the product/service fit
• Handling objections easily
• Closing the call
• Planning the next step

Seminar: Service Excellence
Timing: 1 or 2 Days
Topics Include:

• Establishing customer rapport
• Building service trust
• Solving customer problems
• Selling the service
• Knowing customer needs
• Responding to customer demands
• Handling irate customers
• Opening, presenting, and closing the service call
• Ending the call with trust

Seminar: Leadership Coaching
Timing: 1 or 2 Days
Topics Include:

• Knowing the 3 phases of successful coaching
• Understanding your coaching/leadership style
• Realizing your subordinate's needs
• Adapting your style to the needs of your direct report
• Coaching for change
• Planning the steps for improved coaching with 3 direct reports
• Applying your cases studies to your next meeting
• Creating a continuing game plan for your direct reports

Seminar: Managing Change
Timing: 1 or 2 Days
Topics Include:

• Understanding the necessity for change
• Knowing how individuals agree to change
• Realizing how behaviors and needs influence change
• Increasing our awareness of change in 3 steps
• Understanding our needs for change
• Developing a plan for each individual to effectively deal with change
• Using a corporate case study to practice working with change
• Minimizing the affects of change in our professional and personal lives

Seminar: Managing Stress
Timing: 1 or 2 days
Topics Include:

• Defining stress and how it affects you
• Identifying the causes of stress and how to manage them
• Knowing our productive and stress behavior
• Realizing our highly intense personal needs
• Developing our thoughts to know how to control stress
• Relating stress to the corporate environment
• Creating a stress action plan as a next step

Seminar: Unlocking Individual Potential
Timing: 1 or 1 1/2 Days
Topics Include:

• Realizing the personal phases of growth
• Developing your personal values
• Creating personal and professional goals
• Setting a plan in motion for personal growth
• Knowing the value of choice
• Knowing you behavior patterns and how others see you
• Understanding your stress behavior and how to minimize it
• Applying your interpersonal needs to everyday situations
• Choosing to be independent of people and material goods
• Understanding and overcoming obstacles to growth
• Planning the 7 steps to self-actualization

Seminar: Executive Relationship Building
Timing: 2 Days
Topics Include:

• Researching the client
• Building trust with client
• Developing a consultative relationship
• Understanding your communication style, needs, and interests
• Applying your style to a customer case study
• Knowing your case study client's behavior and needs
• Opening the conversation based on client needs
• Knowing how your offerings fit client needs
• Developing executive relationships based on trust
• Moving the relationship forward

Seminar: It's About Time!
Timing: One Day
Topics Include:

• Identifying how time is spent
• Prioritizing and balancing based on important and urgent issues
• Planning and scheduling based on goals and objectives
• Managing Interruptions and uncontrollable events
• Mastering organization of your office tools and technology
• Structuring short productive meetings

Seminar: Supervising with Style
Timing: 2 Day
Topics Include:

• Principles of Effective Supervision
• Understanding Behavior and Needs
• Managing Stress
• Understanding Direct Reports Behavior and Needs
• Apply Knowledge for Coaching & Feedback
• Three Phases of Effective Coaching
• Action Plan for Direct Reports
• Managing Conflict

Seminar: Communicating with Style
Timing: 1 day or 2 day
Topics Include:

• Module 1: Where Negative Emotions Come From
• Module 2: Managing Myself
• Module 3: Opening the Interaction
• Module 4: Determining Needs and Expectations
• Module 5: Managing the Interaction Process

Seminar: High Tech High Touch - Using E-Mail to Put your Best Foot Forward
Timing: 1/2 day
Topics Include:

• E-mail Evolution
• Risks & Opportunities
• Impressions & Etiquette
• Writing Skills for E-Mail

Human Performance Programs:

• Focus on Selling - meeting modules for sales and customer service
• Solutions Provided – Teams, leadership, communication and sales programs.
• Jones and Associates- Leadership, Team and Management Development Programs
• American Media - Video training products, Multimedia, and intranet solutions
• The Premier Group – Customer Service and Call Center Management and Telemarketing
• Porter Henry and Company - Sales Performance
• Think Inc. – Management and Negotiations programs
• Corporate Training Group- Custom sales, marketing and call center management programs